hiya, everyone! i emailed emagic last thursday about getting extended codes for the demos, and they haven't even responded with a confirmation about receiving my email. are they usually this bad about email-based customer service? i've only had to use the phone-based customer service and they've been really good about it. i need those codes!!! here's to ben.

On Mar 01, 2004, at 13:19, mistergrotto wrote: > hiya, everyone! > > i emailed emagic last thursday about getting extended codes for the > demos, and they > haven't even responded with a confirmation about receiving my email. > are they usually this > bad about email-based customer service? No... where did you email to? I got my codes within 5 hours of my initial email... I sent an email to both support@... and support@... then I received a number of automatic emails one of which (see below) gave some web form to fill out... I just filled it out as well... here is the email I got with the link to the form to fill out online ----------------------------------------- Thank you for contacting Emagic Inc. Technical Support. If you purchased your Emagic product in the USA or Canada please visit http://www.emagic.de/support/firstaid/support_form_USA_Canada.php to email Technical Support. Registered Emagic customers can also contact our telephone hotline as well: Telephone: (530) 477-1050 (MO-FR 9:00 AM - 4:00 PM PST ) If you have general questions about prices, delivery dates, or system requirements of Emagic products, please contact our Info-Line: Telephone: (530) 477-1051 (MO-FR 10:00 AM - 4:00 PM ) Fax: (530) 477-1052 www.emagic.de/support/firstaid/SalesInfo.php If you purchased your product outside of the US/Canada please visit http://www.emagic.de/company/distributors/index.php?lang=EN to find the address of your local Emagic distributor. This is an auto-generated reply.

> No... where did you email to? I got my codes within 5 hours of my > initial email... I sent an email to both support@e... and > support@e... > > then I received a number of automatic emails one of which (see below) > gave some web form to fill out... I just filled it out as well... Thanks I'll try again...i must have sent to the wrong addy...i was using my mail server instead of just clicking on the links that appear on previous threads...and the links dont show the full name...maybe i assumed incorrectly. thanks alot. here's to ben.

Can someone recommend a good Firewire 800 drive for use with Logic Plat. 6 OSX. and my Powerbook? I was looking into Avid FW drives, but their 10,000 rpm drive requires a PCI card controller. Something 80-200 gigs will do, but I want something really fast as I am coming off of working on a protools system with a 10,000 rpm UW Avid drive. Any recommendations welcome! /m

FWIW - I tried 4 times to get my new codes but never got a response from the email server on their end. This time, by sending email to the .de and .com addresses, I got a autoreply and new codes in 4 hours. If anyone isn't getting codes, be sure you get an autoreply indicating that they have your message! Brian

<quotes repositioned by admin> > Can someone recommend a good Firewire 800 drive for use with Logic > Plat. 6 OSX. and my Powerbook? > > I was looking into Avid FW drives, but their 10,000 rpm drive requires > a PCI card controller. Something 80-200 gigs will do, but I want > something really fast as I am coming off of working on a protools > system with a 10,000 rpm UW Avid drive. I've been quite pleased with the Other World Computing FW800. I use it with my 17" Powerbook, which has a FW800 port, and also my desktop. You don't get twice the throughput of a FW400 (original spec) drive since the drive's the main limiting factor, but the FW800 protocol is more efficient than FW400, so you do get higher throughput.