so i sat down to do some work yesterday and when i launched logic i got a dialog box that says "You haven't used Logic in some time. Is today's date really Sunday March 30, 2003?" ... the answer was no, it was Saturday March 29. I clicked "no" and the program quit and told me to check my date and time. My date and time were correct, and no amount of rebooting/removing/reinserting the xskey or booting between os9 and osx would change the key's mind. Finally after midnight i re-inserted the key and since by then it actually WAS March 30, i clicked "yes"... I'm more than a little worried though since I still haven't received my codes from emagic. I'm going to call tech support tomorrow but I figured I'd hit the list up and see if anybody else has seen anything similar. If they have to replace my XSKey, this will be my FOURTH key from them. Lovely. Josh

I have just received Logic Gold 5.5 I had ordered logic Gold 6 from the German dealer www.musicians-gear.com: they sent me Logic 5 and said that I will be able to upgrade for free to Logic Gold 6 when it's available. Is this true? I haven't found anything about this on the emagic website. Thanks for the help Federico Ciapi

I got the same message last night!!!!!!! and I couldnt get in logic unless i just said yes to the time being correct question. Even though the menu said that Logic says it is 3/31/03 when it was really suppose to be 3/30/03.

--- In logic-users@yahoogroups.com, Federico Ciapi <federico.ciapi@t...> wrote: > I have just received Logic Gold 5.5 > I had ordered logic Gold 6 from the German dealer > www.musicians-gear.com: they sent me Logic 5 and said that I will be > able to upgrade for free to Logic Gold 6 when it's available. > Is this true? > I haven't found anything about this on the emagic website. > Thanks for the help > > Federico Ciapi Yeh I have the same question - I have mailed emagic I will let you know if I get anywhere. Cheers, Steve

--- In logic-users@yahoogroups.com, "hm001us" <wbes@h...> wrote: > I got the same message last night!!!!!!! and I couldnt get in logic > unless i just said yes to the time being correct question. Even > though the menu said that Logic says it is 3/31/03 when it was really > suppose to be 3/30/03. Are you guys in Europe? Did Europe change from daylight savings time over the weekend? Check these settings -- and your time zone setting - - whether or not you are in Europe. Bob Vandiver

> > Yeh I have the same question - I have mailed emagic I will let you > know if I get anywhere. I have mailed them many times - unfortunately, I have never received a reply to any question.

>Are you guys in Europe? Did Europe change from daylight savings time >over the weekend? Check these settings -- and your time zone setting - >- whether or not you are in Europe. I'm in the USA, and it was off by well over an hour. Daylight savings time doesn't switch over for a few more weeks here. I double and triple checked all date/time info as well as re-synced to the apple time server (which my computer does automatically on a daily basis) so i'm almost positive it was not a misconfiguration on my computer. josh

>> Are you guys in Europe? Did Europe change from daylight savings time >> over the weekend? Check these settings -- and your time zone setting >> - >> - whether or not you are in Europe. Joshua R Davison wrote: > I'm in the USA, and it was off by well over an hour. Daylight > savings time doesn't switch over for a few more weeks here. It did in Europe this weekend. Maybe it's programmed in the dongle???? Gert

> >Are you guys in Europe? Did Europe change from daylight savings time > >over the weekend? Check these settings -- and your time zone setting - > >- whether or not you are in Europe. --- In logic-users@yahoogroups.com, Joshua R Davison <dactile@a...> wrote: > I'm in the USA, and it was off by well over an hour. Daylight > savings time doesn't switch over for a few more weeks here. I double > and triple checked all date/time info as well as re-synced to the > apple time server (which my computer does automatically on a daily > basis) so i'm almost positive it was not a misconfiguration on my > computer. I am in the US as well. I just hope the next time I boot up Logic(which is tonite), that everything is ok. Because even though the logic date was wrong I still said "yes" just so I can proceed. peace

Hi there, On Monday, March 31, 2003, at 10:52 PM, Federico Ciapi wrote: > I have just received Logic Gold 5.5 > I had ordered logic Gold 6 from the German dealer > www.musicians-gear.com: they sent me Logic 5 and said that I will be > able to upgrade for free to Logic Gold 6 when it's available. > Is this true? I would think that if they've made that assurance to you then they're under an obligation to deliver on that... with regards, -- Lachlan Deck ldeck@...

> > Yeh I have the same question - I have mailed emagic I will let you > > know if I get anywhere. --- In logic-users@yahoogroups.com, Federico Ciapi <federico.ciapi@t...> wrote: > I have mailed them many times - unfortunately, I have never > received a reply to any question. I've only written to the support address a few times, but I got a response each time, though sometimes it took them a while to reply.. That's weird you never received one. Did you write to support@... or your local Emagic distributor? When I have written to them, they have been very picky about only letting me contact them from the email address I registered Logic to when I first bought it. I emailed them from my work email address once only to have my message returned several days later saying they couldn't find me in their customer database. Just to be safe you could always include your XSKey serial number in your email so they can make sure you are a paying user. Jeremy M

> >> Are you guys in Europe? Did Europe change from daylight savings > >> time over the weekend? Check these settings -- and your time zone > >> setting - whether or not you are in Europe. > > Joshua R Davison wrote: > > I'm in the USA, and it was off by well over an hour. Daylight > > savings time doesn't switch over for a few more weeks here. --- In logic-users@yahoogroups.com, "Gert van Santen" <g.vansanten@c...> wrote: > It did in Europe this weekend. Maybe it's programmed in the dongle???? I doubt it but check your date and time control panel and make sure that your time zone, time and daylight savings time settings are all correct. If you use Windoze I have no idea how to help but... it should be easy. Bob [note from admin: just double click on the clock down in the bottom right corner]

> I've only written to the support address a few times, but I got a > response each time, though sometimes it took them a while to reply.. > That's weird you never received one. Did you write to support@... > or your local Emagic distributor? I have written (in different times) to info@..., support@... and even to my local distributor. Only the last one has replied (only once, but I have written them a few times) > Just to be safe you > could always include your XSKey serial number in your email so they > can make sure you are a paying user. And if you're not a registered user but you'd like to know some details before buying Logic?

On 3/31/03 11:42 AM, "stevespectrum2000" <steve@...> wrote: >> I have just received Logic Gold 5.5 >> I had ordered logic Gold 6 from the German dealer >> www.musicians-gear.com: they sent me Logic 5 and said that I will > be >> able to upgrade for free to Logic Gold 6 when it's available. >> Is this true? >> I haven't found anything about this on the emagic website. >> Thanks for the help >> >> Federico Ciapi > > Yeh I have the same question - I have mailed emagic I will let you > know if I get anywhere. I spoke to an Emagic person who told me that if you purchased Logic within 90 days of the new release then you qualify for a free upgrade to 6. I don't expect them to start shipping until the very end of April and it'll probably be a couple of weeks after that before we all start receiving the updates in the mail. I do wish that they had a special password/authorization system that would allow us to simply download it from their server. I wonder if the upgrade will also include an OS X version of EXSP and EPV73?

On 3/31/03 7:51 PM, "Federico Ciapi" <federico.ciapi@...> wrote: > I have written (in different times) to info@..., > support@... and even to my local distributor. > Only the last one has replied (only once, but I have written them a few > times) Here's a tip...call them! Emagic seems to be really bad about replying to e-mail....according to their tech they only have a guy doing all the support e-mail....but if you call them you will most likely get some useful info. Now....if they could only get a toll-free number!

> > I've only written to the support address a few times, but I got a > > response each time, though sometimes it took them a while to > > reply.. That's weird you never received one. Did you write to > > support@e... or your local Emagic distributor? > I have written (in different times) to info@e..., > support@e... and even to my local distributor. > Only the last one has replied (only once, but I have written them a > few times) > > > Just to be safe you > > could always include your XSKey serial number in your email so > > they can make sure you are a paying user. > > And if you're not a registered user but you'd like to know some > details before buying Logic? The support@... address is mostly just for tech support for existing users as far as I know. I think info@... was the right address to write to. Sorry they didn't write back previously but at least it appears they are getting better. If you don't hear back within a few weeks you could always forward your previous email to them and say "it's been two weeks, I'm still waiting for a response, thanks..." I have never had a need to call Emagic yet but as someone else suggested that's often the fastest way to get a response from them. Their distributors page ( http://www.emagic.de/company/distributors/index.php?lang=EN ) says in Italy Digimedia distributes Emagic software... Tel.: +39 248702843 You could always ask them why they didn't respond to your previous emails (that you sent to them directly). Good luck Jeremy M

--- In logic-users@yahoogroups.com, Midphase <midphase@c...> wrote: > I spoke to an Emagic person who told me that if you purchased Logic within > 90 days of the new release then you qualify for a free upgrade to 6. > I don't expect them to start shipping until the very end of April and it'll > probably be a couple of weeks after that before we all start receiving the > updates in the mail. > I do wish that they had a special password/authorization system that would > allow us to simply download it from their server. It is a bit strange we have to wait that long. After all we all got an XSkey. Wouldn't it be very simple and "pirate"-safe to make a download available and provide those eligible with the new xskey-number. The 5.5 version is downloadable and works straight away with the XSKey, so I don't see why v.6 should be any different. Greetings Bjorn

> > > I've only written to the support address a few times, but I got a > > > response each time, though sometimes it took them a while to > > > reply.. That's weird you never received one. Did you write to > > > support@e... or your local Emagic distributor? > > I have written (in different times) to info@e..., > > support@e... and even to my local distributor. > > Only the last one has replied (only once, but I have written them a > > few times) > > > > > Just to be safe you > > > could always include your XSKey serial number in your email so > > > they can make sure you are a paying user. > > > > And if you're not a registered user but you'd like to know some > > details before buying Logic? > > The support@e... address is mostly just for tech support for > existing users as far as I know. I think info@e... was the right > address to write to. Sorry they didn't write back previously but at > least it appears they are getting better. If you don't hear back > within a few weeks you could always forward your previous email to > them and say "it's been two weeks, I'm still waiting for a response, > thanks..." > > I have never had a need to call Emagic yet but as someone else > suggested that's often the fastest way to get a response from them. > Their distributors page ( > http://www.emagic.de/company/distributors/index.php?lang=EN ) says in > Italy Digimedia distributes Emagic software... Tel.: +39 248702843 > You could always ask them why they didn't respond to your previous > emails (that you sent to them directly). > > Good luck Hi... Emagic USA has an incredible phone tech support at 530.477.1050 and the sales (upgrades etc...) dept is 530.477.1051. You can also contact the customer service guy at dsmith@... You do have to be a registered user to access these services. davidovski67 > Jeremy M

> Hi... Emagic USA has an incredible phone tech support at > 530.477.1050 and the sales (upgrades etc...) dept is 530.477.1051. > You can also contact the customer service guy at > dsmith@... You do have to be a registered user to access > these services. Thanks. I've just emailed him. I hope to receive a reply soon from Emagic. The midi clock bug really limits my possibilities in the studio.