Hello, unfortunately also in Germany my two e-mails and one fax have been ignored. I guess the best chances to get an answer is if you let them know you want to buy another Emagic-product and that this answer of the support is the ultimate basis of your decision. I guess they do not have enough people to answer all questions. However, when I phoned them I got the answer I wanted. If you get hold of them you get good support. J. F. Kayo ~~~~~~~~~~~~~~~~~~~~~~~~~~ vocal pop music www.mp3.com/JFKayo ~~~~~~~~~~~~~~~~~~~~~~~~~~ >>> Has anyone else tried to get information from EMagic via email? I've >>> written a couple of times and received zero, nada, no response whatsoever. >> >> Are you registered? I believe they ignore questions from unregistered users >> (fair enough, too!) > >I'm registered, and I once e-mailed with a question. I got a reply from >Emagic Denmark, but it was very late, and the reply made it clear that the >person who responded had not even read the support form that I submitted. I >haven't bothered to try Emagic's e-mail support since, and have more or less >written it off as un-serious. I must add, however, that Emagic USA's >telephone support was very good back when I lived in the US. Perhaps the >support in Germany is good, but here in Denmark, all we really have is this >list - which in fact makes for an excellent support service. >Tony Maxwell