From: s6a9d6u9s [mailto:sadus@...] > We don't hear reports from every single person who gets a working > XSKey. I'm sure the percent of non-working keys is *much* less than > even 1% of all keys... so I doubt Emagic will want to distribute > backup XSKeys to *all* paying customers for free. I do think it would > be great to be able to buy a limited backup XSKey that only worked > for one week that was much cheaper than $350 USD, though. Jeremy, I don't think its necessarily wholly the dongle that is the issue. Its the process that surrounds it: 1. If people change their clocks by 'too much', they screw their dongle up. 2. The supply chain is letting users down. No contingency for either the studio nor the disty, nor Emagic to put in corrective plans of action should something go missing in transit. This is an emagic requirement, so Emagic should have at least a contingency in place to support this. Sure shipping insurance etc. is to be considered, but this is an emagic directive and therefore they should be responsible for accountability in instances where things like this will take place. 3. The supply chain delay the return shipment of the dongles. This is bearing pressure on the end users for gaining access to their codes. This process is being performed at the request of emagic, not the end users. 4. Its seemingly obvious that the support infrastructure in place to get codes issued to end users was flawed in that they were unable to cope with demand. Surely this could have been alleviated based on sales metrics relative to the number of expected returned product the following month! Simple mathematics to forecast potentail additional workloads. It is not one individual element that is causing grief... its multiples. However, it all revolves around the return of old copy protection in exchange for new copy protection based on a policy outlined by Emagic, without the risks and recommendations known or made to the end-users before they did what a trusted organisation told them to do. I find the whole thing right now, is to a degree ignorant on Emagic's behalf, given that the process wasn't fully coordinated and risk minimised. Jase. ------------------------------------------------------------ This e-mail may be confidential. Any opinions expressed herein are the opinion of the writer unless there is an express indication to the contrary. If you are not the intended recipient of this communication please delete and destroy all copies and immediately reply by return e-mail. Ipex ITG disclaims all liability and responsibility for any direct or indirect loss arising from this e-mail and/or any attachments.