> The FAQ is in existence since Jan 2003. Without wishing to sound > harsh, it sometimes amazes me how often questions are asked on the > LUG to which there are answers in the FAQ, patiently waiting to be > read ... I've been reading with appreciation the views on this subject; the FAQ is a sweet resource, I've gone to it many times myself for answers to questions both simple and complex. First and foremost, this forum is (to me) more than just a group of people with answers, it's a community. When new people come here knocking on the door for the first time, the timbre of the response says a lot about how that community interfaces with the larger world. In my humble opinion, redirecting them to the FAQ is akin to handing a person a pamphlet, telling them to read it before coming back, and shutting the door. Yes, it's effective on a lot of levels, and gives them a resource, yet it lacks a welcoming feel. And, if you haven't noticed, I'm all about the vibe... I like to enjoy life and be light as much as possible. On a practical level, the existence of FAQ's will never prevent people from asking the questions answered therein, and reality seems to bear this out time and again. Being a practical guy, I endeavor to accept reality, it's easier on my stomach. In that spirit, my preference is to answer their question, AND refer them to the FAQ for further reading. That way their initial experience with us is immediately helpful, inviting, and (hopefully) sets them up in a way that empowers them to dig deeper and learn more on their own time. Thanks for listening, u b i k