On Mar 01, 2004, at 13:19, mistergrotto wrote: > hiya, everyone! > > i emailed emagic last thursday about getting extended codes for the > demos, and they > haven't even responded with a confirmation about receiving my email. > are they usually this > bad about email-based customer service? No... where did you email to? I got my codes within 5 hours of my initial email... I sent an email to both support@... and support@... then I received a number of automatic emails one of which (see below) gave some web form to fill out... I just filled it out as well... here is the email I got with the link to the form to fill out online ----------------------------------------- Thank you for contacting Emagic Inc. Technical Support. If you purchased your Emagic product in the USA or Canada please visit http://www.emagic.de/support/firstaid/support_form_USA_Canada.php to email Technical Support. Registered Emagic customers can also contact our telephone hotline as well: Telephone: (530) 477-1050 (MO-FR 9:00 AM - 4:00 PM PST ) If you have general questions about prices, delivery dates, or system requirements of Emagic products, please contact our Info-Line: Telephone: (530) 477-1051 (MO-FR 10:00 AM - 4:00 PM ) Fax: (530) 477-1052 www.emagic.de/support/firstaid/SalesInfo.php If you purchased your product outside of the US/Canada please visit http://www.emagic.de/company/distributors/index.php?lang=EN to find the address of your local Emagic distributor. This is an auto-generated reply.