From: Bob Vandiver <bobandmaria@...> >Some have complained that Emagic is nonresponsive. If Emagic USA seems to be >nonresponsive, they are doing whatever it takes to repair this image of >being nonresponsive: they were very responsive to me. >Also, it might be worth mentioning that those who complain of a >nonresponsive Emagic, well, there might be more to their situation(s) than >they are willing to admit in our forum. At a minimum, emagicusa should discontinue their autoresponder that says they'll respond within a day. It creates an unrealistic expectation which can only create bad feelings when they can't live up to it. Your suggestion that complainers are not disclosing fully is speculation. It is equally likely that emagicusa has more business than it needs and doesn't care, or the other extreme -- they simply cannot handle the current customer service demand. The textbook way to deal with that is, at a minimum, to inform the customer as to your ability to meet their needs. Incommunicado is not a successful strategy, especially to a sales inquiry. Clark Kee