> Hi Mr. Fritze: > > No I have not received a confirmation or any indication that Emagic USA has > received my old dongel or CD. > > They were sent March 22 and received on March 25 according to USPS. > > Needless to say I have not received the permanent codes. > Also I was reregistered via your web site. > > I have sent an Email to Emagic USA regarding this and hope to hear good > news soon. <snip> > Let me put it this way, I have waited over a month simply to hear from > Emagic to know that they have my sent items > I have received nothing and that is really not good business Please get this > resolved very soon. > > John Hi John, Forget the e-mail approach. For some reason it just doesn't help. Perhaps tech support is forwarding the mails to the appropriate people . . perhaps not. I'm not sure. Call the sales number. If you are in the States it's 530-477-1051. I finally got through to them today . . . they confirmed that they had received my goodies . .although could not explain why I had not received an e-mail notice as yet. A couple of hours later . . . I got an e-mail from Emagic.de stating that my pre-registration had been received. This was actually the 2nd such notice I got (the first being back on March 8th) . . . although I did not go through the pre-reg scenario again. A couple of hours after that, I got the e-mail from Emagic USA that they had officially received my package and all it's contents . . and everything was cool. I guess the actual codes will be showing up in a couple of days. In short . . . just call them. It'll make you feel better. best, Jon --config-- Apple Dual 800 G4, 1.5 gigs ram, Mac OS 9.2.2, RME Hammerfall DSP, MOTU 2408, MOTU MTP AV (USB), OMS 2.3.8, Spirit 328 Digital Mixer/Controller, Apogee Converters (WC Master), ATI Radeon AGP, ATI Rage 128 (second monitor).