Hey gang, I wish to tell all of you something that I think is very important. While I cannot comment on whether Emagic USA is understaffed, as some have suggested, I can confirm that they are definitely good people. Within a day of my posting my account of what had happened to my attempts to authorize my EXS24 I received a response from Emagic USA that was both very helpful and ultimately fixed the problem. I should point out that I posted my complaint early into the Memorial Day Weekend here in the US and I received my response shockingly rapidly -- well before the holiday weekend was over. I was very pleasantly surprised! Last night I received my permanent authorization. It was a complicated situation and it is impossible to say where all the difficulty arose from. I can definitely say, however, that Emagic USA is one class act! Some have complained that Emagic is nonresponsive. If Emagic USA seems to be nonresponsive, they are doing whatever it takes to repair this image of being nonresponsive: they were very responsive to me. Also, it might be worth mentioning that those who complain of a nonresponsive Emagic, well, there might be more to their situation(s) than they are willing to admit in our forum. Sincerely, Bob Vandiver, Portland, Oregon