At 05:18 PM 5/31/02 +0100, you wrote: >Chicken Sys do a great offer from their site $49 [wow!] you place an order, >[great I'll have it emailed to me within 48hours!!] and then... and then... >ordered last friday. >had email acknowledgement [great!]. >and bugger all since. >if it takes a week to email translator then say that on your website chicken >sys! please!! don't treat your customers like donkeys. This isn't the complete story. (I know this is somewhat off-topic, but it nags (pardon the pun) me when something like this happens, as you'll see...) First, his credit card declined - we had to take time out to contact him of that. We also told him that we couldn't e-mail anything to a hotmail account. He replied and said he'd put more $$ in and gave us another e-mail address. This happened in effect for us on Tuesday (three days ago). Last weekend was a 3-day weekend and we were swamped (lot's of orders) for the rest of the week, and were unable to get back to him. We e-mailed his copy late because we had to go back into the records and change the e-mail address. Anytime you have to adjust things manually it can be problematic. We would have liked to deal with the changes faster, and be real responsive, but this wasn't a case where we could do it very easily. But even so, the program was in effect 24 hours late - we apologize for that. So don't believe everything people write - there's usually more to the story. Garth Hjelte Sampler User